Shipping and Returns

SHIPPING

Please allow three (3) business days for domestic orders to be processed, before shipping. (This excludes holidays.)

Our warehouse is located in Honolulu, Hawaii. Due to our geography and time difference, overnight shipping still requires a full 2-3 days for delivery. 

 

RETURNS

Ari South will gladly accept returns of unworn, unwashed, unaltered, undamaged or defective merchandise for an exchange, merchandise credit or refund (less shipping charges). Returns must be postmarked within 14 calendar days from date of purchase. Return shipping is at the buyer's expense. Please return items in their original condition with the tags attached in original packaging. Upon receipt of returned merchandise, Andy South has the right to deny credits if the goods do not meet the return policy requirements. Because we cannot be responsible for packages shipped to us, we highly suggest you use a trackable and insured mail service. Please allow 21 days from the time you mail your order for your return or exchange to be processed and up to two billing cycles for the return to appear on your credit card statement. An email will be sent to you once your return has been processed.

Please be sure to return items in their original contition with tags attached in their original packaging with a copy of the invoice and RMA number confirmation email. Exclusion of any of the above may cause a delay or denial of the return.

 

For Online Returns, please email us at shop@andysouth.com

 
Returns can be sent to:
 
Ari South
Returns Department
1809 Hau Street
Honolulu, Hawaii 96819
U.S.A.
 
 
A NOTE ON EXCHANGES
 
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.